Shipping & Delivery Policy
At Zuri Izabelle Story Studio, we work with a variety of trusted shipping and delivery partners to deliver orders within Jamaica and internationally.
All orders are shipped from Kingston, Jamaica. Once your payment has been successfully processed, you will receive an email confirmation of your order. When your order has been shipped or dispatched, you will receive a shipping confirmation email containing tracking information where applicable.
Tracking Information
Most shipments include a tracking number that allows you to monitor the status of your order. If a delivery method is selected that does not provide tracking, tracking information will not be available.
Customers may also view the status of their orders through their customer account, where applicable.
Processing Times
Orders are typically processed within 1–2 business days after payment has been received and verified. Processing times may be longer during holidays, promotional periods, product launches, or other periods of high order volume.
Personalized and customized books may require additional production time before shipment.
Please note that processing time is separate from shipping and delivery time.
Shipping Within Jamaica
We offer multiple delivery and shipping options throughout Jamaica, including courier services, postal services, and local delivery partners.
Delivery times may vary depending on the delivery method selected and the destination.
Packages sent through courier or postal providers are generally available for collection or delivery within the timeframe provided by the selected carrier.
International Shipping
We currently ship to select international destinations, including the United States, Canada, the United Kingdom, and countries throughout the Caribbean.
International delivery times vary based on destination, customs processing, and the shipping service selected at checkout.
Shipping rates and estimated delivery times are calculated during the checkout process and may vary depending on package size, weight, and destination.
Delivery Delays
While we strive to ensure timely delivery, Zuri Izabelle Story Studio is not responsible for delays caused by:
- Shipping carriers
- Customs processing
- Weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Incorrect or incomplete shipping information provided by the customer
- Any other circumstances beyond our reasonable control
Delivery dates are estimates only and are not guaranteed.
Incorrect Addresses
Customers are responsible for providing complete and accurate shipping information.
If a package is returned to us due to an incorrect, incomplete, or undeliverable address supplied by the customer, the customer will be responsible for any additional shipping costs required to resend the package.
Lost, Stolen, or Damaged Packages
Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.
Zuri Izabelle Story Studio is not responsible for packages that are:
- Lost in transit
- Stolen after delivery
- Marked as delivered but not received
- Damaged during transit
- Delayed by the shipping carrier
If your package falls into one of these categories, we recommend contacting the shipping carrier directly to initiate an investigation or claim.
Failed Delivery Attempts
If a delivery cannot be completed because the recipient is unavailable, refuses delivery, or fails to collect the package within the carrier’s required timeframe, the package may be returned to us.
Any additional shipping fees required to resend the package will be the responsibility of the customer.
Contact Us
If you have any questions regarding shipping or delivery, please contact us at:
Email: info@zuriizabelle.com
Website: www.zuriizabelle.com