Refund and return policy

No returns – Exchange only. 

Due to the exclusivity and limited availability for some of our items, all purchases are considered FINAL upon receipt of payment unless it falls under fault of Zuri Izabelle. ALL SALE ITEMS ARE FINAL SALE – NO EXCEPTIONS. We can NOT offer refunds; however, exchanges for another size or color of the SAME item(s) are welcome.

All orders must be returned in original packaging with tags, unwashed and undamaged within 48 hours of delivery. ANY WORN OR DAMAGED ITEMS WILL NOT BE ACCEPTED. 

The shipping and handling fees are non-refundable. Since many of our items are limited quantities, we may occasionally sell out of an item. If this happens, we will notify you via e-mail. 

Please contact customer service FIRST if you need to initiate an exchange at info@zuriizabelle.com. After the exchange request has been acknowledged and approved, the customer is responsible for returning items to be exchanged. Please do not return any merchandise to our store without speaking to someone from our sales team.

We advise using a trackable service for all returns. Zuri Izabelle is not responsible for any packages that are lost in transit. 

• ALL SALES ITEMS ARE FINAL SALE!
• All sale items whether by coupon codes/promotions, gift cards, or standard markdowns are considered as Final Sales and are not eligible for exchanges.
• ALL SWIMSUITS, HAIR/HEADWEAR AND WHITE ITEMS ARE FINAL SALE.