Return & Exchange Policy

Thank you for supporting our business.

Customized & Personalized Books

Due to the personalized nature of our customized books, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

Each customized book is created specifically for the child and family based on the information provided at the time of purchase. Because these products are uniquely made to order, they cannot be resold or restocked.

Please review all names, dates, spellings, and customization details carefully before submitting your order.

Standard (Non-Customized) Books

Due to the nature of books and printed materials, we generally do not accept returns or exchanges on standard book purchases. However, if your book arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery and we will work with you to resolve the issue.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, contains a printing defect, or you receive an incorrect item due to an error on our part, please contact us at info@zuriizabelle.com within 7 days of receiving your order. We may request photographs of the item and packaging to assist with our review.

If the issue is determined to be our error, we will provide a replacement at no additional cost to you.

Amazon Orders

Orders fulfilled through Amazon or other third-party retailers are subject to the return, refund, and exchange policies of the respective retailer.

By placing an order, you acknowledge and agree to this Return & Exchange Policy.

Thank you for your understanding and for allowing us to create books that inspire, educate, and entertain children.

Please contact us at info@zuriizabelle.com with any questions regarding your order.